Senior E-Bike Technician
SENIOR E-BIKE TECHNICIAN
LOCATION
Ottawa, ON
In-store position
ABOUT THE COMPANY
House of Bikes is one of Canada’s fastest growing e-bike dealers, known for high-quality products, meticulous service standards, and a customer experience that feels more boutique than bike shop. We are seeking a Senior E-Bike Technician to lead our service, quality control, and technical operations as an integral member of our Customer Experience Team.
ABOUT THE OPPORTUNITY
If you take genuine pride in your craft, value precision and structure, and thrive in a professional, high-standards environment — this role is for you. You will lead diagnostics, servicing, and premium e-bike builds while shaping the systems that define our technical excellence.
This is a full-time, 1-year position. Given the seasonal nature of the e-bike industry, your focus will be primarily technical during the busy months, with increased involvement in retail operations, e-commerce, and administrative projects — as well as training and process development during the winter season.
WHAT YOU'LL DO
- Assemble, tune, and quality-control new e-bikes to industry-leading delivery standards
- Diagnose mechanical issues, perform repairs, and collaborate with manufacturers when needed
- Troubleshoot electrical issues, perform component replacements and firmware updates
- Oversee service operations, warranty cases, and parts procurement with accountability for customer communication
- Maintain a polished, efficient, and well-organized workshop that reflects a premium brand
- Lead the technical standards of the workshop and mentor junior technicians as the team expands
- Assist with inventory handling, shop organization, and recycling of packaging
- Occasionally load and transport e-bikes to freight carrier hubs for shipment or at-home delivery for customers
- Support sales and administrative teams during peak volumes and slow season, including customer handoffs and guidance
- Collaborate with management to document and enhance processes, tools, and quality controls
WHAT YOU BRING
- 3+ years of professional experience as a Bike or E-Bike Technician (senior level preferred)
- Deep mechanical competence: drivetrains, hydraulic brakes, torque accuracy, troubleshooting
- Meticulous workmanship with pride in consistent, top-quality results
- Team-player with excellent interpersonal and communication skills
- Professional, punctual, reliable — strong brand representation and customer presence
- Organized, systems-minded, and thrives in a fast-paced, high-performance environment
- Comfortable with e-bike electronics (or a fast learner with plug-and-play systems)
- Ability to coach or mentor less-experienced technicians while maintaining high standards
- Adaptability and enthusiasm to contribute to sales, administrative and retail operations during the slow season and peak-season overflow
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Nice to Have: French bilingualism, G-class driver’s license, experience in a high-end retail or sporting goods environment.
COMPENSATION & CULTURE
We offer a premium, above-market compensation structure based on experience, with performance-based incentives and opportunities to grow as the company scales. Compensation details are shared with shortlisted candidates.
HOW TO APPLY
Please email a resume and tailored cover letter to hr@houseofbikes.ca.
Your cover letter should outline how your experience and approach to craftsmanship aligns with this role, and why House of Bikes is the right fit for you at this stage of your career.
We are seeking applicants who are genuinely aligned with our mission, values, and long-term commitment to building a premium e-bike service experience in Ottawa.
